#22: The Cleaning Industry's Dirty Little Secret: Why Your Cleaner's Safety Can't Wait

Stephanie shares two recent personal encounters that left her feeling unsafe, and connects these experiences to the vulnerable positions cleaning staff face daily—an issue too often ignored in our industry.

 

From isolated workers in clients' homes to uncomfortable encounters with customers, learn why having a clear safety protocol isn't just a nice-to-have—it's essential. Stephanie breaks down the exact steps Serene Clean takes to protect staff and how to respond when a cleaner signals they're in danger.

 

Key Takeaways:

• How to establish safety protocols that actually protect your team
• Why situational awareness training is critical for all cleaners
• Step-by-step response plan for when a cleaner feels unsafe
• How to use the new ZenMaid SOS button effectively
• Communication tactics to help extract cleaners from dangerous situations

Mentioned in this Episode:

• 7 Must-Know Cleaner Safety Tips: https://www.zenmaid.com/magazine/cleaning-business-safety-tips/
• How to Keep Your Cleaners Safe Video Training: https://www.youtube.com/watch?v=FKNv3RA90aU&t=608s
• ZenMaid SOS Button feature: https://get.zenmaid.com/
• Staff Safety Reminder template: https://drive.google.com/file/d/1yUvXO_ggbvv1L36h2_WsGUQ6Q8agGxJv/view?usp=sharing

 

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Rather read than listen? Check out the full episode write-up on our blog.