Filthy Rich Cleaners: The Cleaning Business Podcast

#14: The $20,000 Mistake That Taught Me to Trust My Gut in Business

Tired of clients trying to haggle your prices or push your boundaries? In this candid episode, Stephanie shares three recent examples of when and how to stand firm in your cleaning business decisions.
From turning down a $2,000/month client over a suspicious contract demand to learning a $20,000 lesson about saying "no" to accounts outside your service area, discover why protecting your business boundaries is crucial for long-term success.
Key Takeaways:
Why you shouldn't cave to discount demands (even for "guaranteed" contracts)
Red flags to watch for in commercial cleaning contracts
The true cost of saying "yes" when your gut says "no"
How to respond professionally when clients try to negotiate your prices
Real examples of setting and maintaining business boundaries
Mentioned in this Episode:
ZenMaid Software
ZenMaid Facebook Mastermind group
Try ZenMaid free for 14 daysRather read than listen? Check out the full episode write-up on our blog.

#13: Why Libby DeLucien Slowed Down Her $2M Organizing Company

After Hurricane Ian wiped out 400 customers in a single day, Libby DeLucien discovered something unexpected: slowing down was exactly what her business needed. In this candid episode, she shares how losing nearly a quarter of her company led to powerful lessons about sustainable growth and the importance of understanding your business "season."
 
Get ready for straight talk about rebuilding after disaster, why most companies try to grow too fast, and how to build something that can weather any storm. Whether you're pushing for growth or questioning your next move, this conversation will change how you think about success.
 
Key Takeaways:
Understanding business "seasons" and when to stabilize
How to add premium organizing services ($100/hour)
Building systems before buying software
Managing through natural disasters
When to grow vs when to strengthen
Creating sustainable operations
Mentioned in this Episode:
WOOTRecruit Software
Cleaning Tech Bootcamp
Debbie Sardone Systems
ZenMaid Software
Upcoming Book: Operational Blueprint
 
Try ZenMaid free for 14 days!
Rather read than listen? Check out the full episode write-up on our blog.

#12: The 5 CRAZIEST Stories from My Cleaning Business

Buckle up for some of the most unbelievable (but true!) employee stories from Stephanie's years of running a cleaning business. These are the kind of moments that make you realize managing people is never boring - and sometimes you just have to laugh to keep from crying.
Between bizarre excuses, surprising situations, and lessons learned the hard way, this episode is packed with real stories that'll make you feel better about your own business challenges. Plus, Stephanie shares what each wild situation taught her about being a better owner.
 
 
Try ZenMaid free for 14 days!
Rather read than listen? Check out the full episode write-up on our blog.

#11: Turning a Local Cleaning Business into a National Franchise with Neel Parekh

From his corporate finance desk, Neel Parekh built a cleaning business on the side, quit his 9-5, scaled it to $2M, and then turned it into a nationwide franchise serving both residential and Airbnb clients across America.
 
Whether you're stuck in what Neel calls the "$300K-750K death zone" or wondering if franchising is right for you, learn why some cleaning business owners are converting their existing operations into franchise locations - and if you should too.
Key Takeaways:
Building a $2M residential and Airbnb cleaning business
Why some cleaning companies get stuck between $300-750K
Converting existing businesses to franchises
Managing both residential and vacation rental clients
Technology and automation essentials
Hiring and training strategies for different markets
Remote business operations and systems
Mentioned in this Episode:
ZenMaid Software
Breezy HR
Slack
GBG Marketing (Grow Baby Grow)
Made This Franchise 
Freedom Formula Podcast
Try ZenMaid free for 14 days!
Rather read than listen? Check out the full episode write-up on our blog.

#10: Mistakes New Cleaning Business Owners Make

Even excellent cleaning companies fail because of these three common mistakes. In this episode, Stephanie shares the costly errors she sees cleaning business owners make "all the time" - mistakes that force you to work harder and spend more money than necessary to attract clients.
 
Learn exactly what to do instead, from smarter scheduling strategies to leveraging free cleanings, and discover why Google reviews should be your top priority from day one.
 
What You'll Learn In This Episode:
How to take control of your scheduling process
The right way to ask about client availability
Why Google reviews beat Facebook reviews
How to get verified on Google quickly
Smart strategies for getting your first reviews
Using free cleanings to build momentum
Tips for running successful cleaning giveaways
Mentioned in this Episode:
ZenMaid
Google My Business
Serene Clean (serene-clean.com)
Try ZenMaid free for 14 days!
Rather read than listen? Check out the full episode write-up on our blog.

#9: From Rock Bottom to Rising Star: Inside Tenacity Clean with Katrina Johnson & Tameka

In this powerful episode, host Stephanie Pipkin welcomes Katrina Johnson and Tameka from Tenacity Clean for an intimate conversation about building a cleaning empire from the ground up. Their story takes us from bankruptcy to building a thriving cleaning business and coaching academy. Hear their raw insights about losing $180K in accounts, managing partnerships, and maintaining resilience through tough seasons.
 
Mentioned in this Episode:
 
Tenacity Academy (https://www.tenacityacademy.com/)
ZenMaid (https://get.zenmaid.com/)
Cleaning For A Reason (https://cleaningforareason.org/)
Upcoming Workshop in Savannah (January 25)
March 29 Operations Workshop (link)
 
Try ZenMaid free for 14 days! 
Rather read than listen? Check out the full episode write-up on our blog.

#8: EXPENSIVE Mistakes New Cleaning Business Owners Make (And How to Avoid Them)

Initial cleans taking twice as long as expected? No signed agreements in place? Client expectations spiraling out of control?? In this episode, we dive into three critical mistakes that can derail your cleaning business and the exact systems you need to prevent them.
 
Learn how to calculate clean times, what checklists protect your profit margins, and the essential policies every cleaning business needs. Whether you're just starting out or looking to tighten up your operations, you'll get practical solutions to problems every cleaning business faces.
 
Key Moments:
[00:00] - Intro
[02:15] - Understanding initial cleans and production rates
[08:46] - Standard scope of work and checklists
[13:19] - Business guidelines and policies
[17:51] - Employee documentation and protection
[20:12] - Final tips and wrap-up
 
Mentioned in this Episode:
 
ZenMaid for GPS tracking and scheduling: https://get.zenmaid.com/
Sign Request ($8/month for e-signatures): https://signrequest.com/
Cleaning Tech Bootcamp: https://rescuemymaidservice.com/cleaning-tech-bootcamp-affidctbzm/
SereneClean's consulting: https://serene-clean.com/consulting-services/
 
Try ZenMaid free for 14 days: https://get.zenmaid.com/
 
Rather read than listen? Check out the full episode write-up on our blog: https://www.zenmaid.com/magazine/filthy-rich-cleaners-podcast-episode-08/

#7: Building a Multicultural Cleaning Company (+ Airbnb Cleaning Tips) with Vanessa Higgins

Meet Vanessa Higgins, who transformed her corporate marketing career into a thriving cleaning company in Atlanta. From building an inclusive company culture to managing a successful Airbnb cleaning division, Vanessa shares practical insights on running a modern cleaning business.
Learn how she creates winning employee incentive programs, manages a multilingual team, and built a sustainable Airbnb cleaning service. Whether you're transitioning from corporate or looking to scale your existing cleaning business, you'll get actionable strategies from someone who's been there.
Key Moments:
[00:00] - Introduction and Atlanta snow story
[02:15] - Transitioning from corporate marketing
[06:42] - Building strong company culture
[13:19] - Managing multilingual teams
[17:51] - Employee incentives and recognition
[24:30] - Evolving Airbnb cleaning services
[35:15] - Vetting vacation rental clients
[42:20] - Finding and retaining quality employees
Mentioned in this Episode:
Clean Tu Casa
Meetup.com for networking
 
Try ZenMaid free for 14 days: https://get.zenmaid.com/
Rather read than listen? Check out the full episode write-up on our blog.

#6: Running a Cleaning Company from 7,000 Miles Away with Chris Schwab

Meet Chris Schwab, who runs a thriving cleaning business in DC... while living in Japan! Chris shares his unique approach to finding balance and peace while running a fully remote cleaning business.
 
From his morning meditation practice to his practical systems for managing a cleaning business remotely, Chris reveals how he built a successful company he can run from anywhere. He shares his unique approach to finding balance as a business owner and the exact tools and mindset he uses to make it all work.
 
Key Moments:
0:00 - Introduction & Chris's background
6:42 - Starting the DC cleaning company with $600
10:15 - The Halloween disaster that changed everything
13:30 - First experiment with virtual assistants
24:30 - Balancing action with stillness
32:15 - Three tools for running a balanced business
42:20 - Managing stress as a business owner
48:15 - Chris's daily routine and planning system
 
Mentioned in this Episode:
Full Focus Planner (Michael Hyatt)
The 4-Hour Work Week (Tim Ferriss)
 
Try ZenMaid free for 14 days: https://get.zenmaid.com/
Rather read than listen? Check out the full episode write-up on our blog at https://www.zenmaid.com/magazine/filthy-rich-cleaners-podcast-episode-6/

#5: Why a Cleaning Business is NOT Passive Income (And That's Okay!)

Tired of seeing cleaning businesses marketed as an "easy passive income stream"? In this episode, Stephanie busts the myth that you can build a successful cleaning company without getting your hands dirty.
 
With real talk from someone who built a $1.4M company from scratch, learn why knowing how to clean yourself is crucial, why quality control matters more than fancy marketing, and why rushing to hire managers too early can sink your profits.
 
Key Moments:
0:00 - The passive income myth
5:30 - Why owners should know how to clean
12:45 - The problem with rushing to hire managers
18:20 - Quality control and training challenges
25:10 - Employee vs. IC debate
32:15 - How Serene Clean maintains a 0.7% complaint rate
42:30 - When business actually becomes more passive
 
Mentioned in this Episode:
Cleaning Tech Bootcamp (Courtney Wisely): https://rescuemymaidservice.com/cleaning-tech-bootcamp-affidctbzm/
ZenMaid Software: https://get.zenmaid.com/
Serene Clean's training system: https://serene-clean.com/consulting-services/
 
Try ZenMaid free for 14 days: https://get.zenmaid.com/
 
Rather read than listen? Check out the full episode write-up on our blog at https://www.zenmaid.com/magazine/filthy-rich-cleaners-podcast-episode-5/